FAQ
FAQs (Frequently Asked Questions)
Welcome to the FAQ section of TheGearz.com. Here, you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you can’t find what you’re looking for, feel free to Contact Us.
General Questions
Q: What is TheGearz.com?
A: TheGearz.com is your ultimate online destination for premium football gear, including match balls, training balls, jerseys, accessories, and more.
Q: Are all your products authentic?
A: Yes, we only source authentic, high-quality products from trusted brands to ensure the best experience for our customers.
Orders & Payments
Q: How can I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major COD (Cash on Delivery) and bank deposit method, all secure payment options listed at checkout.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order before it has been shipped. Contact our support team as soon as possible for assistance.
Shipping & Delivery
Q: Where do you ship to?
A: We currently ship to locations across Pakistan. For international shipping inquiries, please Contact Us.
Q: How long does shipping take?
A: Orders are typically delivered within 2-5 business days, depending on your location.
Q: How much does shipping cost?
A: Shipping fees are calculated at checkout based on your location and the size of your order. Free shipping may be available on qualifying orders.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
Q: How do I initiate a return?
A: To start a return, please visit our Returns & Refund Policy page and follow the instructions.
Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive and inspect your returned item.
Products
Q: How do I know which football size to buy?
A:
- Size 3: Best for children under 8 years old.
- Size 4: Best for players aged 8–12.
- Size 5: Standard size for players aged 13 and older.
Q: Do you sell customized jerseys?
A: Yes! Please contact us for details on customizing jerseys with names, numbers, or logos.
Q: Are your footballs suitable for all surfaces?
A: We offer footballs designed for various surfaces, including grass, turf, and futsal courts. Check the product description for details.
Account & Security
Q: Do I need to create an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy faster checkouts.
Q: Is my personal information secure?
A: Yes, we use SSL encryption to protect your data. Your privacy and security are our top priorities.
Contact Us
Still have questions?
Visit our Contact Us page or email us at info@thegearz.com. We’re here to help!